The growth of an economy and any business is directly related to the organisation’s approach to customer experience and service delivery. Customer Loyalty is becoming a much bigger, broader, richer and complex idea than it has ever been before. As technology opens up global competition, the number of service providers are increasing every year and it is therefore becoming more difficult for organisations to retain customers against the backdrop of shrinking disposable income. The conference will set a stage for an inclusive framework that will help improve service delivery across all sectors of the economy. It will bring together the corporate community and government departments to discuss on the Service Delivery Status of Zimbabwe at a macro level and find out ways on how best to improve the status quo. Our speakers will shift your paradigms, challenge your assumptions, and spark new insights on customer experience.